Refund policy
At AtaahuaCove, we are committed to ensuring your satisfaction with every purchase of mice, keyboards, and headphones. If, for any reason, you are not completely happy with your order, our refund policy is designed to be straightforward and fair. Please read the following terms carefully to understand your options and the process involved.
Eligibility for Refunds
You may request a refund within 30 calendar days from the date your order was delivered. To be eligible for a full refund, the item must be unused, in its original packaging, and in the same condition as when you received it. This includes all accessories, cables, manuals, and any promotional materials included with the product.
Products that show signs of wear, damage caused by misuse, or missing components will not qualify for a full refund. In such cases, we may offer a partial refund or return the item to you at your expense.
Non-Refundable Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive defective or damaged:
- Headphones with ear cushions or in-ear tips that have been opened or used
- Any product marked as "final sale" or "clearance" at the time of purchase
- Software, digital downloads, or activation codes bundled with hardware
Defective or Damaged Products
If you receive a defective, faulty, or damaged item, please contact us within 48 hours of delivery. We will assess the issue and, upon confirmation, offer a full refund or a replacement at no additional cost. You may be asked to provide photographic evidence or a short video showing the defect to expedite the process.
For warranty-related issues beyond the 30-day return window, please refer to the manufacturer's warranty included with your product. AtaahuaCove does not extend manufacturer warranties but will assist you in filing a claim if needed.
How to Request a Refund
To initiate a refund, please email our support team at [email protected] with the following information:
- Your order number
- Product name and model
- Reason for the return
- Clear photos of the item (if applicable)
Our team will respond within 2 business days with instructions on how to proceed. Please do not ship any item back to us without prior confirmation, as unsolicited returns may not be processed.
Return Shipping Costs
For change-of-mind returns, the customer is responsible for all return shipping costs. We recommend using a trackable shipping method, as we cannot be held liable for items lost or damaged during transit. For defective or incorrectly shipped items, AtaahuaCove will provide a prepaid return label or reimburse reasonable return shipping costs upon approval.
Refund Processing Time
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–7 business days. Please note that your bank or credit card provider may take additional time to reflect the transaction in your account.
Late or Missing Refunds
If you have not received your refund after the stated processing period, please first check your bank account again. Then contact your credit card company or payment provider, as there may be a delay before the refund is officially posted. If you have completed all these steps and still have not received your refund, please email us at [email protected] for further assistance.
Exchanges
If you wish to exchange a product for a different model or size, we recommend returning the original item for a refund and placing a new order. This ensures the fastest processing time and avoids any potential stock availability issues. Direct exchanges are only available for defective items, subject to stock availability.
Contact Information
For any questions or concerns regarding this refund policy, please reach out to our customer care team via email at [email protected]. We are here to help and will respond to all inquiries within 2 business days.