Faq
Welcome to AtaahuaCove Support. Below you will find answers to the most common questions regarding our range of mice, keyboards, and headphones. If you cannot find the information you need, please reach out to our team at [email protected] and we will be happy to assist you.
Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay. All transactions are securely processed and encrypted for your protection.
Can I modify or cancel my order after placing it?
If you need to make changes to your order, please contact us as soon as possible at [email protected]. We will do our best to accommodate your request, provided the order has not yet been processed for shipment.
Do you offer bulk or wholesale pricing?
Yes, for business or bulk purchases, please email us with your requirements and we will provide a tailored quote.
Shipping & Delivery
Which regions do you ship to?
We currently ship worldwide. Shipping rates and delivery times are calculated at checkout based on your location and the weight of your items.
How long will it take to receive my order?
Standard shipping typically takes 5–10 business days depending on your region. Express shipping options are available at checkout for faster delivery. You will receive a tracking link once your order has been dispatched.
Will I be charged customs or import duties?
International orders may be subject to customs duties or taxes imposed by your local government. These fees are the responsibility of the buyer and are not included in the product or shipping cost. Please check with your local customs office for more details.
Product & Compatibility
Are your mice and keyboards compatible with both Windows and Mac?
Yes, all our mice and keyboards are designed to work with Windows, macOS, and most Linux systems. Some advanced features may require the installation of our recommended software, which is available for download on the product page.
Do your headphones support Bluetooth multipoint connection?
Most of our wireless headphone models support multipoint, allowing you to connect to two devices simultaneously. Please check the individual product specifications to confirm this feature.
What is the battery life of your wireless devices?
Battery life varies by model. On average, our wireless mice last up to 80 hours on a single charge, keyboards up to 120 hours, and headphones up to 40 hours with active noise cancellation enabled. Exact figures are listed on each product page.
Returns & Warranty
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unused, in their original packaging, and in the same condition as received. To initiate a return, please email us at [email protected] with your order number and reason for return.
Do your products come with a warranty?
Yes, all AtaahuaCove products include a 12-month limited warranty against manufacturing defects. If you experience any issues within this period, we will repair or replace the item free of charge.
How do I handle a defective product?
If you receive a defective item, please contact us within 48 hours of delivery with a short description and a photo or video of the issue. We will arrange a replacement or refund as quickly as possible.
Technical Support & Troubleshooting
My wireless mouse is not connecting. What should I do?
First, ensure the mouse is charged. Then, try turning it off and on again, and re-pair it with your device via Bluetooth or the USB receiver. If the issue persists, please email us for step-by-step troubleshooting.
How do I reset my keyboard to factory settings?
Most of our keyboards can be reset by holding the Fn + Esc keys for 5 seconds until the LED indicator blinks. Refer to the user manual included with your product for specific instructions.
Can I use my headphones while they are charging?
Yes, our headphones support wired pass-through audio via the included 3.5mm cable, so you can continue using them while charging via USB-C.
Still have questions? We are here to help. Email us at [email protected] and our support team will respond within 24 hours on business days.